Just the other day I had a call from one of our long-term clients, who had had an issue with her iTunes account and some unauthorised access on one of her Apple products.
Without going into too much detail, this resulted in the closure of the aforementioned Apple iTunes account (and any related accounts), and a brief conversation with her banks – this is where the ‘fun’ started.
The bank in question won’t be named but it is a recognised high street brand that you yourself may indeed bank with. (6)
Once the bank were informed of the compromised account details they simply refused to help unless certain ‘security checks’ were carried out. 🙄
This it seems amounted to installing ‘Panda Antivirus’ software and performing an online scan from the Kaspersky website – both of which would never have had no effect on the results of the compromised account (perform an antivirus scan after a hacking?!) and furthermore, could have harmed the stability and data on the PC.
Luckily the Eset packages play nice with other software usually, so this didn’t happen. 😀
Message to the banks: You should stick to what you [think you…] do best – banking (although the cynic in me thinks that they don’t even do that terribly well at the moment!). :yell: